Refund & Warranty Policy

🛠️ Warranty & Product Replacement

At WaveDot Technologies, we stand behind the quality of our medical devices and electronics. While we do not offer refunds, we provide warranty-based replacement under specific conditions.

• Warranty Coverage: Products come with a manufacturer's warranty period (varies by product category — typically 6 to 12 months from the date of purchase).
• Replacement Eligibility: If your product develops a manufacturing defect or hardware malfunction within the warranty period, we will replace it with an identical or equivalent model.
• Valid Proof of Warranty: You must present the original warranty card, purchase invoice, or proof of purchase showing the date of sale and product serial number.
• Physical Inspection: The product will be inspected by our service team. Warranty does not cover damage caused by misuse, accidents, unauthorized repairs, water damage, or normal wear and tear.

📋 Conditions for Warranty Replacement

To claim a replacement under warranty, the following conditions must be met:

• 🔹 The product is within its stated warranty period (from the original invoice date).
• 🔹 You possess a valid warranty card OR original purchase receipt clearly showing product details.
• 🔹 The defect is not due to physical damage, liquid damage, improper voltage, or unauthorized tampering.
• 🔹 The product has been used under normal operating conditions as described in the user manual.
• 🔹 You have registered the product with WaveDot (if required for certain devices).

Note: Replacement may take 7–14 business days after successful inspection. Shipping charges for warranty claims may apply as per policy.

❌ Exclusions & Non-Warranty Scenarios

The following situations are not covered under warranty and will not qualify for replacement:

• ❌ Physical damage (cracks, broken screens, dents, water exposure).
• ❌ Damage caused by unauthorized repair or modification.
• ❌ Accessories like batteries, cables, chargers, and consumables (unless DOA).
• ❌ Products purchased from unauthorized resellers or without valid invoice.
• ❌ Normal wear and tear, cosmetic damage that does not affect functionality.
• ❌ Software or data loss — we recommend backing up your data regularly.

For any out-of-warranty repair, we offer paid service support at our authorized center.

📝 How to Claim Warranty Replacement

Follow these simple steps to initiate a warranty request:

• Step 1: Contact our customer support team at +91 8796071077 or email support@wavedot.tech with your product details.
• Step 2: Provide proof of purchase (invoice) and warranty card image.
• Step 3: Our team will verify your claim and provide a Return Authorization (RA) number.
• Step 4: Ship the product to our service center (address provided upon approval) with the RA number.
• Step 5: After inspection, if the defect is covered, we will ship a replacement product within 7–10 business days.

⚠️ Important: Without valid proof of warranty, we cannot process replacement requests. Keep your warranty documents safe.

⚠️ Final Sale Policy — No Exceptions

WaveDot Technologies operates on a strict no-refund policy. Once a product is sold, we do not issue any refunds, credits, or exchanges except for warranty-covered replacements as described above. By making a purchase with us, you acknowledge and agree to this policy.

We encourage customers to thoroughly inspect products at the time of delivery and test functionality within 48 hours to report any immediate defects (covered under warranty).